BigPicture Suite Troubleshooting Current: BigTemplate pdf export does not work due to problem with SSL certificate PDF Download PDF Download page BigTemplate pdf export does not work due to problem with SSL certificate. Current page All pages BigTemplate pdf export does not work due to problem with SSL certificate If logs contain error like this: // -------------------------- Shell output -------------------------- ERROR! Error: net::ERR_SSL_CLIENT_AUTH_CERT_NEEDED at navigate (/usr/lib/node_modules/puppeteer/lib/Page.js:526:37) at <anonymous> at process._tickCallback (internal/process/next_tick.js:189:7) // -------------------------- Shell output -------------------------- CODE It might be caused by old puppeteer version.In order to fix this, upgrade puppeteer by executing command below on server with your Jira instance: sudo npm -g update puppeteer --unsafe-perm=true CODE ×