See in BigGantt documentation

Make sure that all plugins are always up to date to ensure compatibility. 

With version 8.0.19, release versions have been equalized - The BigTemplate version matches BigPicture and BigGantt versions.

For example, if you are using BigPicture/BigGantt 8.0.19, the compatible version of BigTemplate is 8.0.19.

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Note: Downgrading to an older version of our plugin is not supported, and rollback to a previous version (to ensure plugins' compatibility) may not be possible or cause serious problems. Make sure you choose the correct versions and be sure to have a full database backup before upgrading.

BigPicture/BigGantt compatibility with BigTemplate

Suppose you are experiencing problems when importing a file (things stop loading or you see errors) or exporting your data to a file. In that case, it may mean that the versions of the BigPicture/BigGantt and BigTemplate plugins are incompatible.

How to check which version is the right one?

The release versions should match. The BigTemplate version should not be newer than the BigPicture or BigGantt versions. The easiest source of information is our Atlassian Marketplace page:

BigGantt - https://marketplace.atlassian.com/apps/1213016/biggantt-neat-gantt-chart/version-history

BigPicture - https://marketplace.atlassian.com/apps/1212259/bigpicture-for-ppm-project-management/version-history

BigTemplate - https://marketplace.atlassian.com/apps/1215229/bigtemplate/version-history

A short extract from these pages can be found below:

BigPicture compatibility with Jira Work Management

BigPicture is compatible with Jira Work Management.

Installing BigPicture

If you work with Jira Work Management and want to install BigPicture:

1. Click on the Apps tab.
2. Select Find new apps from the drop-down menu.
3. Type "BigPicture" in the Search for apps field.
4. Select the product of your choice and follow the Marketplace instructions.

Installing Jira Work Management

If you work with BigPicture and want to install Jira Work Management:

1. Go to https://www.atlassian.com/software/jira/work-management.
2. Click "Get it free" or "Get it free today."
3. Follow the Atlassian instructions for cloud products.

Known issues

Although BigPicture seems to run smoothly with Jira Work Management, we have identified the following glitches:

1. ONE-40744 - Getting issue details... STATUS
2. ONE-40738 - Getting issue details... STATUS

In case of any problems

If you are still having trouble following these steps or your problem is more complicated, you are always welcome to contact our helpful Support Team via the Service Desk. They are always more than happy to help. Note: To speed up the analysis of similar issues, it is good to enable fine-grained logs for both plugins BigGantt/BigPicture and BigTempate, then try to reproduce the issue and send the support team the log file you produced.