In this section you will find the most common question and the reporting procedure:
BigPicture - BigTemplate (Compatibility of plugin versions)
Generally, it is recommended to always keep your plugins up to date. Nevertheless, before upgrading your app it is necessary to make sure that the other two are also up to date. It is not only a good idea because of the lack of compatibility issues but also the latest bug-fixing and functionality improvements.
If for some reason updating BigPicture/BigGantt is not a trivial matter in your organization, then to ensure compatibility always choose the version of the BigTemplate plugin that was released at the same time as the version of the BigPicture/BigGantt plugin currently in use.
More information on plugin versions and their compatibility can be found here.
Most of the problems with outdated information which can cause errors can be resolved by clearing the cache.
You can find more information on Basic Troubleshooting on the page about BigPicture Configuration. Keep in mind, those settings are accessible only to users with Jira admin permissions.
Clicking the “Clear Cache" button invalidates the plugin cache which forces complete data to reload from the Jira database for all boxes and all users (full recalculation of all the program boxes similar to recreating the programs from scratch). Depending on the volume of data in your Jira, it can take up to several minutes to execute while the application will not allow data editing during that time. Use it with caution as it will influence server performance and users' ability to work with the application.
Note that If a Box is not opened for more than 24 hours, the cache will be automatically cleared and a full synchronization will be triggered.
While clearing the plugin cache should correct most of the problems with showing outdated information or occasional glitches, it is important to treat this procedure as the last resort in case of unidentified problems. It should NOT be used routinely, and if such a need arises, please get in touch with support for troubleshooting.
To clear cache:
- Go to App Configuration
- wrench icon at top right
- OR gear icon at top right > Manage Apps > BigPicture
- wrench icon at top right
- Select "Advanced" > "Technical info"
- Click "Clear cache" and/or "Clear permission cache" (whichever applies)
If you are experiencing issues with any of our applications and wish to help us diagnose them faster, please follow the steps below before submitting a report to our Support.
If you're not a technical user nor do you have Jira administrator's permissions, reach out to someone who has the permissions, and ask them to do the following:
- Set the logging level to fine-grained.
(Go to App configuration (wrench icon at top right) > App configuration > BigPicture configuration > Advanced)
- Reproduce the issue.
- If you managed to reproduce the issue, return to the troubleshooting section and click Download.
- Revert to Warnings only - logging level.
Where can I find the Box cloning option?
The Program Wizard was removed and the cloning feature was moved to '+' drop-down in Scope and Gantt modules.
Where can I find the Agile schedule?
The you can now create the schedule by creating a hierarchy of Boxes in the Overview module. Use the Box types like Program Increment and Iterations which can now overlap or be sequential like in the previous versions.
I'm the Box admin but there are missing pages in the Box configuration. How can I change the configuration of the following?
Task Templates ,
When the pages are not displayed in the Box configuration, it means that the Inheritance mode is enabled or the Scope type is set to 'Sub-scope' or 'None' for a particular Box type. In that case, you can modify the setting in the upper-level Box, for example, to change the Card Views in the Iteration Box, edit the view in the Program Increment which is a parent Box type.
How can I import data if the Program Wizard is gone?
Like the cloning feature, the import was moved to to '+' drop-down in Scope and Gantt modules.
Why do I see all the Teams in the Box which I just created?
The new box hierarchy starts with the Root Box where you will find the Global Teams. When the auto-allocation is enabled for a given Box type, all the teams created in the upper-level Box (in this case the Root Box) will be allocated to the Box automatically.
Why do I see tasks in my newly created Box?
This can happen if the Scope type is set to 'Sub-scope'. In that case, tasks from the upper-level Box are the actual scope.
How does the Box start and end date affect the schedule?
When you add a new task to the scope of the Box and the task does not have any date estimates, the App will use the 'Creation date' as the start and end date. When tasks have dependencies defined, the linked tasks will be rescheduled when one of the auto period modes is enabled.
Scope type of the context Box - Box scope in modules vs. scope types?